As part of our ongoing growth and development here at Glow, we are all trying our hardest to make things as easy and as efficient as possible.
One of the big things we feel we can improve on is our payment system for our GlowPlus customers including how these are managed and how simple it is to make payments and change details. We are delighted to say the decision has been made to consolidate all our payments for GlowPlus into one system allowing us the opportunity to do all of the above plus much more!
To do this, there are a few things we will be doing below:
- If you plan is due for renewal before the end of November, you need to do nothing. We will contact you when it is up for renewal to book the annual service in and whilst on site, the engineer will take the details to set you up for another year.
- If you have taken a plan out with us either via the website or since August 2020, you do not need to do anything as you will already be on the new system.
- If you do not fall into one of the above categories, we will be in touch in the coming weeks to collect new payment details from you to transfer you to the new system. For those of you that don't know, we do now have an office support team lead by Chris our Operations Director, so please don't worry if its not Jack who gives you a call. You previous card details will be removed from the system under strict GDPR Guidelines. This process only takes a couple of minutes.
The new system will also allow us to pick payment dates, so if there is a certain time in the month you would like the payments to come out, we can not do that!
It's also worth noting all our standard plans are fixed price for 12 months so your renewals will be the same price as your paying now! If you're on a warranty plan, the plan on renewal will be £14 standard price moving forward.
We know some people have had issues with previous payments being missed and some customer not having payments taken, so we have made the decision to allow people to carry over any missed payments for the duration of the agreement left to stop any demands on large payments. Please note, if you do not renew we will still require the balance of the invoice to be paid before closing the account.
This is a big step for us as a business and will really help us support you. Please bare with us whilst we go through this change.
If you'd like to speak to us about this or anything else please give us a call on 01522 300744 or email firstname.lastname@example.org.