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Our Cancellation Policy

The customer will lose the right to cancel set out below should the Company complete the installation of your new equipment within 14 days of your order being placed and the customers has requested that the Company perform services within this 14-day period as it will be deemed that the Company has been engaged to carry out urgent maintenance or repairs at the customer’s household.

The customer has a right to cancel this contract within 14 days without giving any reason provided the following conditions are satisfied; Notice of cancellation is emailed to admin@glowheatingservices.co.uk either before any delivery is made, or within 14 days of the order being placed.

Notice of cancellation is emailed to customerservice@boxt.co.uk prior to the engineer attending site on the agreed date. Any email sent intended to serve as your statement of cancellation should be clear and unambiguous.

You may use the following style of wording although this is not obligatory “I/we hereby give notice of cancellation for the contract number [insert contract number] for the supply of [item you wish to cancel] to [property address]. Signed [insert your name].” If the equipment has already been delivered, then the customer can cancel the order and receive a full refund. For the avoidance of doubt, due to the nature of the equipment, only the Company's appointed agents may transport equipment to be refunded.

The customer is responsible for keeping any good to be refunded secure and provide access for collection when required.

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