As a data controller we collect a variety of data in order to deliver our services. In general we collect the following data:
We have provided further detail below about the specific types of data we collect and our reasons for doing so.
The data we collect relates to personal information when enquiries are made, including your address and contact details. This information is required to process so that we may deliver our services to you.
We collect cookies. Cookies are small pieces of data that websites send to a user’s computer and are stored on the user’s web browser. They are designed to enable the website to remember information, such as what a user might have put in a shopping cart for example.
We also use a Facebook pixel; this information collects information related to visits originating from Facebook.
None of this data is personally identifiable.
We share personal data with the following third parties:
MailChimp – if you consent to future contact and marketing your details will be processed and stored within Mailchimp.
ServiceM8 – to manage our daily jobs we collect personal information, namely addresses and contact details.
Facebook – if you consent to future contact and marketing your details will be processed and stored within our custom audience list. With this consent you allow us to target you with advertising, if you experience this and find it annoying please let us know as our goal is to communicate effectively rather than push our customers away.
There are certain situations in which we may share access to your personal data without your explicit consent; for example, if required by law, to protect the life of an individual, or to comply with any valid legal process, government request, rule or regulation.
We may transfer personal data to a country outside of the European Economic Area (EEA), for example, if a third party we share data with has servers located outside of the EEA. If this is the case we will obtain your consent or otherwise ensure that the transfer is legal and your data is secure by following the EU’s guidelines.
Your data is secured through software encryption and password access. None of the data we store is publicly accessible.
In the unlikely event of a criminal breach of our security, we will inform the relevant regulatory body within 72 hours and, if your personal data were involved in the breach, we shall also inform you.
We also give you the option to manage your data via:
While we do not hold personal data any longer than we need to, the duration will depend on your relationship with us.
Glow Heating Services and our correspondence address is 31 Worcester Close, Bracebridge Heath, Lincoln, United Kingdom, LN4 2TY. You can contact us at [email protected]